OUR HOSPITAL POLICY ON COVID-19:
Last Updated 09/01/22
While COVID restrictions have been lifted for our state, we continue to have guidelines in place for the protection of our staff and clients. We ask that clients continue to have patience with us. There will still be times when our hospital is over booked and understaffed for one reason or another, so please understand that wait times will vary for all scheduled appointments whether they are for routine, sick or emergency services. As always, it is our mission to make your experience with our hospital the best it possibly can be. We do not have a waiting room and do not plan on having one for the future. We found during the COVID shutdown, the patients that were coming in to our hospital had much less stress going straight to an exam room vs. having to wait in the waiting room with other pets and people. When you arrive for your pets’ appointment, if we have an open exam room, we will get you and your pet in right away. If all of our exam rooms are full, we will have you wait in your vehicle until one opens up.
When you arrive for your appointment, DO NOT JUST WALK IN OUR HOSPITAL! ALL clients MUST notify us before coming into the building!
CALL or KNOCK ON THE FRONT DOOR BEFORE YOU WALK IN OUR DOOR!
Here are the current COVID-19 guidelines for our hospital:
-- Masks are NOT required for visits to our hospital.
-- Prior to visiting our hospital, if you or someone in your household has had any exposure/symptoms to COVID-19, you will need to reschedule your appointment.
-- Upon request, we have hand sanitizers available for clients that are continuing to practice COVID safety protocols and will accommodate clients that wish to continue social distancing (6 feet between people) whenever possible.
-- We frequently disinfect all clinical and common areas. Everything from pens to counters, exam tables and equipment we rely on to provide proper care for your pets.
-- All team members that are feeling unwell are not only staying home, but remaining home for at least 24 hours after a fever, or signs of a fever, have subsided.
-- If you are anxious about visiting public spaces, please contact our office. We are committed to making accommodations such as curbside and drop-off appointments. If you choose a curbside/drop-off appointment, make sure you provide our staff with a phone number(s) where you can reached should we have any questions during your pets’ examination. If you have questions or are uncertain about bringing your pet into the office, please call or text us at 419-734-5493 and we will do our best to assist you.
As always, if you have any concerns prior to your visit to our hospital, please feel free to call or text us with any questions that you might have
The Caring Staff at Harborview Animal Hospital