Payment Policy, surgical deposits & PET INSURANCE
PAYMENT INFORMATION
Full payment is expected at the time of service. Since we are a very small animal hospital, we do not allow charging of any kind. Because of this, if you are on a fixed income/strict budget, please let us know when you schedule your appointment and we will gladly provide you with an estimate prior to services being performed.
TYPE OF PAYMENTS ACCEPTED
We accept the following forms of payment:
-- Cash
-- Credit Cards (Amx, Disc, MC & Visa)
-- Checks
-- Debit Cards (Visa or MC)
-- All Pet Card - Click/Tap Here or The Icon Below
-- CareCredit - Click/Tap Here or The Icon Below
-- Scratch Pay - Click/Tap Here or The Icon Below
To apply for All Pet Card, CareCredit or Scratchpay, please click or tap the icons below.
SURGICAL DEPOSITS
Deposits are required for all surgical procedures performed at our hospital. and the remaining balance must be paid in full when you pick your pet up from surgery.
Deposits will be collected as follows;
1. Half of the high end of the estimated amount to be collected when pets come in for the pre-op lab work.
OR
2. When not collected as above, half of the high end of the estimate will be collected before the scheduled surgery date.
PLEASE NOTE - Failure or refusal to provide a surgical deposit will result in the cancellation of your pets’ surgical appointment.
ALL surgical deposits will be charged to your pet's account, and then applied to the balance of the surgery on the day of your pet’s procedure.
If you need to reschedule your pets’ surgery, the deposit will be transferred and applied on the new surgical date.
When a surgical appointment is cancelled with less than 72 hours notice, the deposit may be forfeited or transferred to a rescheduled surgery date. The deposit may also be used as a credit on the pet’s account for other services at a later date.
If a surgical appointment is canceled the same day or the client is a “no-call/no-show”, the deposit will be automatically forfeited.*
*We understand that situations out of your control may occur, so please contact us immediately at (419)734-5493 to discuss the situation with a staff member.
Please call or text us if you need to discuss rescheduling or cancelling a surgical appointment.
Phone/Text: 419-734-5493
Text: 419-318-4719
PET INSURANCE INFORMATION
Clients that have pet insurance coverage for their pet(s) must pay for all fees when services are rendered. You will be reimbursed directly from your pets’ insurance company for a portion of the fees that were paid depending on your policy type.
If you interested in learning more about pet insurance for your pet, please click or tap the icon below and visit the Pawlicy Advisor. Their site is a pet insurance marketplace to find the right insurance plan for your pet!
